Tom Chaddock
Team Manager – OperationsHi, I'm Tom and I'm a Team Manager/Account Manager based in Nantwich.
What do you do?
I manage our BMW Business Centre and Prospecting Teams which consist of five Business Development Managers. As a team, we set up Agreements and book Demos for BMW's customer base, sent out important communications, arrange meetings with customers and prospects and complete a range of reporting tasks. On top of this, we handle inbound enquiries via e-mail, telephone and webchat. Additionally, I am also involved in the account management prospect, so I hold regular review meetings with BMW.
What do you love about working for ROI?
Having been with the business since 2011, I've seen a lot of change in the way the business operates, but despite this, the importance placed on employees hasn't changed. The working environment is great and there is a real community feel which has largely been retained despite the introduction of hybrid working. The benefits are great, with health cover includes, a health and wellbeing benefit and company pension scheme in place.
Things you should know about me…
I have two children, Olivia and Alfie. I love cooking and am a huge sports fan. I'll regularly watch football, cricket, rugby, Formula 1 and golf and I play hockey. With regards to hockey, I've played for Triton Hockey Club in Alsager since 2000 and am currently the club's Director of Hockey. Both of my children play too so our weekends can be extremely busy.