Helping every journey run smoothly

At ROI, we're helping shape the future of fleet by combining people, technology and industry expertise to solve complex challenges for some of the biggest names in automotive. As the UK's leading automotive support agency, we partner with over 70% of automotive brands, delivering customer engagement, technology, insight and marketing solutions that drive measurable results.

As we continue to grow, we're looking for a Fleet Administration Executive to join our team supporting one of our long-standing automotive partners.

If you're someone who enjoys staying organised, thrives in a fast-paced environment and takes pride in delivering exceptional customer service, this is an opportunity to make a genuine impact. Every quote you generate, every order you process and every customer you support helps keep vehicles moving and strengthens the relationships we build with our clients.

The role

As a Fleet Administration Executive, you'll provide vital administrative support throughout the customer journey, ensuring every vehicle order is managed accurately and efficiently from initial enquiry through to delivery.

Working as part of a collaborative, high-performing team, you'll take ownership of key administrative processes, supporting customers, retailers and internal stakeholders while ensuring every interaction reflects the high standards our clients expect.

This is a varied and fast-paced role where you'll balance multiple priorities, maintain exceptional attention to detail and ensure compliance with both internal processes and industry regulations.

No two days are the same, so we're looking for someone who enjoys solving problems, communicating confidently and delivering a first-class customer experience.

What you'll be doing

• Responding to inbound fleet enquiries from customers and stakeholders.

• Preparing accurate vehicle quotes and processing customer orders in line with client processes.

• Managing customer orders from placement through to registration and vehicle delivery.

• Maintaining accurate customer records and updating CRM systems with order progress and customer information.

• Preparing reports and interpreting customer data using Microsoft Excel.

• Liaising with customers, retailers and internal departments to ensure a smooth customer journey.

• Managing customer expectations and providing regular updates throughout the order process.

• Ensuring compliance with relevant legislation, industry regulations and internal quality standards.

• Continuously looking for opportunities to improve processes and contribute to operational excellence.