Sales Co-ordinator – Automotive

Salary: up to £24,000 per annum

Hours: Monday- Friday, Full Time 37.5 hours

Location: Whitley, Coventry

Hybrid role: 3x days a week in the office, 2x days a week remote working

Due to ongoing growth, ROI are looking for an experienced administrator to join our Jaguar Land Rover team. Providing administration support to the JLR Fleet Sales team, the successful candidate will be part of a well-established and exciting project. As a person you will have a ‘can do’ attitude and solid organisational skills with the ability to manage a varied workload.

We understand how important it is to look after our employees, so in return for the hard work, we offer amazing benefits including:

• a £500 annual health and wellbeing allowance to use against products and services to improve your mental or physical wellness such as gym membership, sportswear, wellness apps and additional healthcare cover for dependents.
• access to education bursaries to learn new skills: brewing, beekeeping, bookkeeping, it’s entirely up to you!
• a day off and a voucher to get yourself something nice on your birthday
• company pension
• healthcare plan
• 22 days annual leave rising to 30 with length of service
• subsidised car purchase schemes

What will you do?

You will be responsible for the end to end sales administration process which include:

• Answering enquiries, generating quotes and orders.
• Following up on the manufacturing process, ensuring vehicles are delivered to the retailers within the requested time and with accurate specifications
• Analysis and reporting of large amounts of customer data using Excel
• Following up through the registration process to vehicle delivery
• Updating the database with changes to customer details / actions / order progress etc.
• Ensuring customer files are managed and organised effectively
• Processing retailer handling invoices, raising invoices, tracking payment
• Liaison with the retailers, contract hire and leasing companies, end customers and other departments within the company
• Preparing reports for internal use and for customers/retailers
• Liaising with planning, order and delivery teams to facilitate deliveries
• Updating the database with changes, actions, order progress and future tasks
• Collaborating with customer support teams to efficiently and effectively resolve customer issues
• Managing customer and stakeholder expectations
• Adhering to relevant legislation and compliance regulations

What are we looking for?

• Highly skilled administrator, with a keen eye for detail
• Retailer/sales experience, ideally but not essential within an automotive environment
• Organised, self-motivated candidates with a strong sense of personal accountability
• Great communicator - you should be comfortable interacting with a wide range of people including customers, retailers and leasing companies
• Adaptable who loves to work in a fast paced, dynamic environment.
• A candidate with a rock-solid work ethic
• Diligent and process driven candidates with a desire to delight customers
• Direct fleet automotive experience preferred, but not essential