Contract Hire & Leasing Support Manager

Location: Milton Keynes
Type: Full-Time, Permanent
Salary: Competitive + Benefits
Work Model: Hybrid

About Us

At ROI, we specialise in sales support for leading automotive brands, expertly managing contract hire and leasing services. With innovation and exceptional customer service at our core, we’re a dynamic, fast-paced company shaping the future of the automotive industry.

The Role

As a Contract Hire & Leasing (CH&L) Support Manager, you’ll play a pivotal role in supporting Volkswagen Passenger Cars' CH&L network. Your focus will include engagement, forecasting, market insights, and leasing portal management. Working within the Volkswagen Group Business Centre, you’ll ensure seamless operations and drive performance across the CH&L network.

Key Responsibilities

• Handle Inbound Queries: Manage fleet sales, vehicle availability, customer support, and more for the CH&L network.
• Engage with Leasing Companies: Proactively collaborate with smaller LeaseCos through quarterly meetings to discuss performance and opportunities.
• Manage the Leasing Portal: Update and maintain content, working with the VW product team to gather essential information.
• Forecasting & Market Insight: Analyse stock and market data, delivering insights to inform CH&L strategies.
• Drive Compliance: Ensure adherence to data privacy, information security, and customer service standards.

Future Opportunities

• Conduct competitor analysis, focusing on the Personal Contract Hire (PCH) space.
• Deliver professional presentations on performance, market trends, and strategic actions.
• Build and maintain strong relationships with key stakeholders across the CH&L network.

What We’re Looking For

• Organised & Motivated: Capable of managing workloads and meeting critical deadlines.
• Proactive Problem Solver: Eager to take ownership and drive solutions.
• Customer-Focused Communicator: Builds strong relationships and represents VWPC professionally.
• Data-Driven Thinker: Confidently analyses and presents insights using advanced IT skills, including MS Excel and PowerPoint.

Why Join ROI?

• Industry Leadership: Work with leading automotive brands.
• Career Development: Access extensive training and progression opportunities.
• Employee Benefits: Health allowance, car purchase schemes, enhanced holiday entitlement.
• Flexible Working: Enjoy a hybrid work model.
• Inclusive Culture: Be part of a diverse and supportive team.

Ready to Apply?

If you’re excited to make an impact in a dynamic role, apply now and become a key part of our success. We welcome applicants from all backgrounds and are committed to creating an inclusive environment.