Business Administrator

Nantwich – Hybrid Working

Monday – Friday

Up to £25k

We are looking for an energetic and customer-focused Business Administrator join our Business Centre team. This role involves supporting daily operations, managing customer service queries, processing agreements, and ensuring accurate company records. If you enjoy working in a fast-paced environment where no two days are the same, this is the role for you!

What You'll Be Doing

• Managing customer agreements, renewals, and records with accuracy and efficiency.
• Responding to customer inquiries via phone and email, ensuring a smooth resolution of queries.
• Maintaining company data and hierarchies across Europe in Salesforce.
• Ensuring compliance with regulations such as GDPR and treating customer data responsibly.

What We’re Looking For

• A passion for delivering exceptional customer service and building strong relationships.
• Strong communication skills, both verbal and written.
• Excellent time management and multitasking abilities.
• A proactive attitude and adaptability to a fast-changing environment.
• Experience in customer service and familiarity with Microsoft Office and CRM systems (automotive experience is a bonus!).

Benefits

• Education Bursary Fund – You can apply for funding to support your personal development in or outside of work.
• Health and Wellbeing Allowance – You can claim back up to £500 a year, for services or items such as gym memberships, sports and equipment and a range of thing to help you stay active.
• Continuous Training and Development – We offer comprehensive inhouse training along with development to help you progress within the business.
• Social and charity activity days and events – Each year we celebrate and support both social and charity days, offering a chance for the community of ROI to mix with the wider business family.
• The role allows you to work from home, but you will be required to work from the office regularly depending on operational or client needs (you will be provided with all the necessary equipment and training).
• 22 days holiday (Plus bank holidays) with 3 flexidays after one year’s service and further increases after three, seven and ten years.
• A day off on your birthday and a voucher to treat yourself to something nice.

Why Work for ROI?

ROI is a market-leading sales support agency, employing over 300 people across five offices. We work with top automotive brands and are renowned for innovation and excellence.

• Industry Leadership: Work with prestigious clients in a cutting-edge, innovative company.
• Accreditations: Proudly accredited with Investors in People and ISO27001, ensuring the highest standards of employee development and data security.
• Comprehensive Training: Our training academy helps you develop key skills for success.
• Career Growth: With many career paths within the company, there are plenty of opportunities for progression.
• Supportive Management: Be guided by a skilled management team focused on your development.
• Collaborative Team: Join a vibrant, dynamic team where collaboration is key to success.

Ready to take the next step in your career? Apply now and start your journey with ROI!