Job Title

Location: Milton Keynes
Job Type: Full time
Salary: £24,000

HYBRID ROLE -2 days office based in Milton Keynes 

About Us

ROI provide key business support services to 70% of the UK’s Automotive brands to help them to meet their strategic sales goals and promote excellence in customer service. We bring consumers and manufacturers together through marketing and change businesses using technology. We work with global brands such as, BMW, JLR, Volvo, Kia and Volkswagen. We are problem solvers, we are innovators, we are listening ears for our customers AND we are hiring!

The Role

 • Remediating vehicle orders that have been generated using Robotic Process Automation (RPA) that require manual intervention due to complexity or other exception. • Assisting with ‘back office’ Finance tasks and accurately inputting information into various systems 

• Meeting performance standards for quality, responsiveness, and attendance

• Adhering to process, compliance, and information security standards • Interpreting/interrogating exception reports to identify order errors 

• Manually amending vehicle orders where errors exist

• Vehicle Stock tagging errors where systems are inconsistent

• Vehicle Registration block removals based on the manual interrogation of reports/ requests • Identifying and correcting order inconsistencies between systems and Order cancellation confirmation

What we are looking for

Key Responsibilities:

Previous experience in an administrative role that requires accuracy and attention to detail – ideally in a high volume sales order processing/ or finance role

• Analytically (data) minded, with strong IT application skills, fast and accurate data entry skills, excellent time management skills, be able to work calmly under pressure and be adaptable.

• Fluency in written and spoken English, competent PC user

• Able to remain professional, calm and polite when under pressure

• Has the courage to question processes which would deliver the wrong outcome for a customer

• Energetic, able to remain positive and adapt quickly in a changing environment

• Able to use own initiative to make decisions based on agreed policies and procedure

Why Join Us?

We understand how important it is to look after our employees so in return for the hard work, we offer amazing benefits including:

• a £500 annual health and wellbeing allowance to use against products and services to improve your mental or physical wellness such as gym membership, sportswear, wellness apps and additional healthcare cover for dependents.
• access to education bursaries to learn new skills: brewing, beekeeping, bookkeeping, it’s entirely up to you!
• a day off and a voucher to get yourself something nice on your birthday
• company pension
• healthcare plans including private medical insurance and dental cover
• 22 days annual leave rising to 30 with length of service
• subsidised car purchase schemes available

How to Apply

If you’re interested in joining us as a Business Enablement Executive, apply today!

We encourage applications from all backgrounds and are committed to providing an inclusive, supportive workplace.