German Sales Support Executive 

Full Time – Remote / Hybrid work available in Milton Keynes & Nantwich

Monday – Friday – 37.5hrs

Paying up to £24000pa + Bonus

About Us

At ROI, we deliver integrated outsourced fleet solutions that enhance operational efficiency, sales, and customer satisfaction for vehicle manufacturers, leasing companies, and dealers. With over 10 years of experience and a proven track record, we support the automotive sector with a range of services, from sales and marketing to fleet management. Our skilled teams and expertise in CRM platforms have made us the fastest-growing automotive support agency in the UK.

What Will You Be Doing?

As a Sales Support Executive, your role is pivotal in ensuring a seamless journey from initial inquiry to vehicle order completion.

• Process orders proficiently, in both German and English, adhering to our established policies and procedures.
• Maintain high standards of accuracy and productivity in data entry tasks.
• Engage with lease companies promptly and professionally via email correspondence.
• Resolve order queries and customer inquiries with a focus on delivering exceptional service.
• Collaborate closely with lease companies and our Global Sales Team to address customer issues efficiently.
• Complete annual information security eLearning to uphold compliance with ROI's Information Security Policies.
• Safeguard information assets from unauthorized access, disclosure, or modification.
• Uphold awareness of access controls, both physical and logical, and fulfill incident reporting responsibilities.
• Understand the serious implications of non-compliance with ROI's Information Security Policies.

Experience Needed

• Prior experience in data entry/order processing is advantageous.
• Fluency in both English and German is essential for this role.
• Proficiency in an additional European language is a plus, though not mandatory.
• Familiarity with LeaseLink and Salesforce would be beneficial, but we're open to training.

Benefits:

• Company Pension Scheme: Secure your future with our AEGON pension scheme. Contributions are salary sacrifice-based, with ROI contributing 4% and you contributing 5%. Tailor your pension investments with the help of a pension adviser.
• Life Assurance: Protect your loved ones with our life insurance policy. In the unfortunate event of your passing, your beneficiaries receive a lump sum. This coverage is free and beneficial when applying for mortgages.
• Bupa Private Medical Care: Access private medical care for quicker, more specialised treatment. Partners and dependants can also be included. Find more details on our Wellbeing Resources tool.
• Health Shield: Reclaim costs for dental, physiotherapy, osteopathy, chiropody, and more with our Health Shield cash plan. Adjust your coverage level anytime and include partners and dependants at no extra cost for dependants under 18.
• Health and Wellbeing Fund: Enhance your physical and mental well-being with a £500 annual budget. Use it for healthcare upgrades, gym memberships, equipment, mindfulness apps, or counselling.
• Car Schemes: Enjoy short-term leases on Kia and Hyundai cars at great prices, including tax and insurance, provided by Car Benefit Solutions.
• Bursary for Further Education: Pursue further education with ROI’s co-funding of up to £1500 per year for career-enhancing studies. Past courses include languages, counselling accreditations, and accountancy studies.

Join Our Team Today! If you're ready to embark on an exciting career journey with us, where your contributions truly matter, we invite you to apply now!