Darrell Vann
Customer Success Director – DirectorsI have worked at ROI since 2007, back when the company was around 30 people strong and we only had a single office in Nantwich. We now have significantly more employees and multiple office locations, but the culture has remained the same.
Over the years, I have worked my way up through the business, holding several management positions including Team Manager, Business & Process Manager, Operations Manager, Account Director and now Customer Success Director.
What do you do?
My role sits within CODIFI, our technology division, where I lead the Customer Success department. I am responsible for the ongoing success of our automotive digital platforms, including Fleet Gateway, Leasing Portal, Retailer Gateway, Agreements Engine and Salesforce systems.
A key part of my role is making sure our platforms continue to support client requirements, improve user engagement and deliver value. This includes leading the Customer Success team, building strong relationships with client stakeholders and platform users, understanding their needs and challenges, and working closely with product, development and wider internal teams to ensure we remain joined up across service, delivery and future platform development.
Alongside this, I continue to act as Account Director for BMW and Alphabet, managing the senior client relationship and ensuring we maintain a clear understanding of their priorities, challenges and future requirements.
What do you love about working for ROI?
ROI has opened up some great opportunities for me and has really allowed me to grow and develop. Although I have autonomy in my role, I also know I can count on my colleagues for support, both professionally and personally.
The people and culture are fundamental to ROI’s identity. That is why I enjoy working here, and why I have been here for so long.
Things you should know about me...
I’m passionate about cooking and food in general. I also enjoy getting out on my road bike, sticking my trainers on and going for a run, and generally trying to keep fit.
Outside of that, I love spending time with my family, especially my wife and young daughter, and catching up with friends.
About Return on Investment Ltd
Operating in the UK & Europe across five sites, ROI delivers a range of outsourced solutions across marketing, tech, people operations and insight to our Automotive clients, resulting in increased operational efficiency, sales and customer satisfaction.
Already working at Return on Investment Ltd?
Let’s recruit together and find your next colleague.